This is what your About page will look like after you remove ratings. My customers are leaving my page reviews and nobody can see the recommendations in my review section, they reviews are not going through at all. I have reported the issue but FB are not getting back to me… I just need some reassurance that all is not gone 🙁. Any fix yet? The edit page info, I read some categories don’t allow reviews. Anyone have any suggestions? A Page access token from a person who can perform the MODERATE task on the Page. Disappointing. I don’t understand what happened to me. This exact thing happened about 2 years ago and was very widespread. Make changes to your text and try again. However, when logged into facebook page with other admin the Reviews tab is visible. What should I do? More people who have noticed the problem at that link. You can choose to turn Recommendations on or off in your Facebook Page's settings. Does anyone know how to resolve this as there is no actual way of contacting facebook or ever getting a reply when you try to report an issue. Your email list is the best example of this. I’ve just started a business page and my reviews don’t show up. A new window should appear. The recommendations tab isn’t available to add. I Just made a facebook page this year and I have more than a few recommendations, however no star rating yet, and it says i have 0 reviews unfortunately. It’s really bad . Have you noticed a dip in your Facebook stats recently? Some of our reviews has disappeared completely and new ones are not showing. Who knows what the heck they are doing to it now. I started my business just last year. If, for some reason, it isn’t available when the Page is created you can turn it on manually via the Manage Page section on the left side of the screen. Where did they go???? On the upper left side, under the Page’s photo, click on “Edit Page.” In the upper left corner, click on “Manage Permissions.” I think we can all agree that Facebook is bullshit, which is why people are dumping it for TikTok and Google. But a customer from Japan is not seeing the review tab…. I have just had two glowing reviews On my Facebook page but not showing up in page reviews, and still no star rating showing. But to get the most from these platforms, you should be focused on bringing fans and followers to the platforms you do own — like your website and blog — and encourage them to join your email list. how can this just happen? Almost 30 reviews have gone missing! Same here… Lost more than 60 reviews and no solution and no answer from Facebook.. Could someone please help me to regain this ? This is my page – https://www.facebook.com/riistorewood/reviews/?ref=page_internal. Facebook posts appear to be deleting themselves, even after people have posted them.. If you want your Facebook page to show up in search results, you need to set both of them to “everyone.”. Exactly the same problem, missing reviews. :’( I haven’t changed anything about the settings – they seem to have disappeared just like that…, We have had the same problem dropped from 60 reviews down to 45 on Facebook, Kim, You just commented yesterday…I had 75 yesterday I checked my review and then now down to 60. Review is a review…, all of mine have completely disappeared – I had about 14 and then started sending people to The Knot (I’m a wedding videographer so this helps more so) but I am bummed to see past clients who only left facebook reviews gone, Same here…I listed all the names and dates when they posted review in my page and some of them are gone….you can’t even contact facebook…no solution…. Ben S. 2014-06-09 17:43:24. Does anyone know what issue is or how to rectify….or are they lost? Ok…this issue continues…3/4 yrs ago I had 300+ reviews/recommendations…each year they decreased…now down to 99 (www.facebook.com/zumbaconadam). – Deleting any unnecessary tabs that were redundant. Please help, Hi have you figured this out yet? @SciNate : "This is incredibly concerning, since the Bureau uses social … Learn more. Being a realtor this is a huge issue as I work on reviews/referrals! 50 reviews down to 26. Have you figured out how to fix it?? But on mobile, her Page shows the Reviews tab and has the shell of the reviews … but each post is completely empty, as you see here: At this point, I’m beyond frustrated. We spent a huge amount of effort and time to get to 110+ 5-star ratings and we lost 50% overnight 🙁 THIS IS TERRIBLE FACEBOOK. Gone from above 40 to 12 now. Suddenly people are unable to leave a review on my web page. Furthermore, if you go to “templates” where you can see the examples of what the different page types’ tabs and options will look like – it no longer shows anything about recommendations/ratings/reviews there either. Although not exactly the same – maybe you can help. Our rating went from 4.5 down to 2.3! That’s because Facebook has just changed the way it calculates Page impressions — it now filters out repeat views from the final count.. This is so wrong! It’s Dec 2019 and my business is about a month old technically we should be around 32 reviews yet every time someone adds a new review it stays at 27. To do this, we need to pull together and give the press an extensive list of businesses experiencing this problem. I am seriously thinking now that they are removing the grey authenticated badges from the end of this month that these are all steps to get rid of small business from their platform. Wooden’s, https://www.getfivestars.com/blog/a-big-change-to-facebook-reviews-5-stars-now-recommendations/, https://www.facebook.com/help/community/question/?id=10155900914429163, https://developers.facebook.com/support/bugs/405280793967019/, https://www.facebook.com/riistorewood/reviews/?ref=page_internal, https://www.facebook.com/TaysideGardenServices/reviews. also paying for ads is a joke when this happens. I can’t see any way to contact FB either. The problem is that next to that it says “21 people recommends Wiskunde Schmiskunde”. I reported several times to Facebook-no action taken from them. Facebook account disappeared [. I’ve also for reviews from people that have never met me so they’re not even realistic either . Solved. Guests will only be able to “Not Recommend” or “Recommend”. Facebook Can Cancel Your Boost – Facebook can also stop your boosting, at any time. The pages_read_user_content permission; Limitations. Navigate to your About page. Fingers crossed that this will be fixed! I am not able to see your page. Please, solve the problem as soon as possible. Our page has gone from 236 down to 216! There are several possible reasons: The user removed them, the managers of the Facebook page removed them or Facebook itself because it was reported as offensive, etc. So frustrating, I have this exact same problem and have been unable to get help. He’s seeing it on his end, but I’m not. It was a couple weeks ago when I noticed that all of the reviews had gone missing from my wife’s Facebook Page. Then it affects selected users. As it’s a small business reviews are very important. I can still see lots of review comments which means “no recommendation yet” message on page doesn’t make sense. Very annoying especially when u work so hard… https://www.facebook.com/help/community/question/?id=10155900914429163 The last one that I could receive was at the beginning of April, and there’s no way I can get a f… reply from Facebook. 104. Now no one can see how pleased people are with my work annoyed isn’t the word x. i work as a groomer and cat product sales– i work hard to ge reviews and had 235 written long reviews – all 5 star recommendations- my numbers started to drop- but not the written reviews – but today the whole review page – all the 235 written reviews -are gone!!!. Mka - Sep 9, 2019 at 12:26 PM. If it disappears when there is only text, it means there is a link or something else that makes Facebook behave oddly. Yesterday it shows only 70!!! Required fields are marked *. Just take them down Facebook, This is why I spend ZERO $$$ money with you incompetent clowns!!!! Same ~ missing numerous relevant reviews , on all devices . I am also unable to write reviews/ recommendations for certain other businesses because the tab is not available, yet other people I know can and I can see it on their phone. im depressed and angry- i work so hard to give perfect service. I’m writing in May 2019 and it’s still happening. Me too! I have reported this the FB via support for over two months and nothing. Same thing happened to me. Greyed out review page and cant add tab. Not cool Facebook specially now with the virus and small businesses need all the help they can get. I had them turned off for a while, and went to turn them back on and discovered the option to turn the tab back on is no longer there. Very curious to know what others are seeing. Disaster! Is there any new/up to date news on this subject? On the upper left side, under the Page’s photo, click on “Edit Page.”. This is concerning becase it’s th only value you see when your using a mobile device. You can also look this up on the help site. WTH Facebook – and no response from you ever , with many an attempt. We have tons of reviews and recommendations! :/. I reported to Facebook 6 months ago as all 49 of my reviews have just disappeared from my business page. today the whole page of all my written reviews all 235! 50 reviews down to 2. So frustrating!! Users can recommend my page, but the rating would remain zero. Like others my business has been 99% word of mouth along with my Facebook page. It just says ‘No ratings yet’ despite having had a rating of 5 prior to this plus I’ve had more reviews too but still no ratings. 60 reviews down to 22! I've worked in small businesses my entire life and now I'm excited to work with them! Very frustrated!!!! Whereas I first thought that some people might have deleted their review (although, considering the huge drop that would be very unlikely), I just noticed today that we’ve now only got 59 reviews. This is not a good time to have this happen for my business. Please please help. I have reported the problem several times, but do not have an answer as of yet. No more advertising from FB. The problem is, even if you check the notifications on your Facebook Fan Page, you might not even realize that some comments are invisible, or hidden from the post thread. Same here. I’ll be following this thread to see if anyone finds a solution. Click ‘Add a Tab’. I found my missing reviews that were not showing on my phone / tablet by: Why would it just disappear like that? Like you, for my client’s Facebook page, Reviews are not showing up on the tab options. It is widespread. I had 35 reviews now I have 4!!! They disappeared to leave 44. Go to your settings, then “General,” and look for country and age restrictions. HI everyone, It seems 100s of us have the same problem. Have you find any fix for this? I cant see reviews nor i am able to see the review tab in the settings (Templates & Tabs). Could you please let me know which categories you selected to reselect the review? Unless you tell Facebook the type of person who would be your ideal audience then you will be missing out on a golden opportunity. Access your account settings and check to see if there are any active logins from a suspicious device or location. Absolute joke. Add an embeddable sign-up form to your blog, and any of the pages you share on your site. Reclaiming a Page if an Admin Account was Hacked If you were shut out by a former colleague and … Has anyone got any help from Facebook? No response from Facebook. A business associate asked me to leave his company a review, and I’m not seeing his Reviews page on either Chrome, Bing or Firefox. In the process of being removed globally, soon you won’t see any stars associated with your recommendations on Facebook. Did you ever find an answer? Are you guys sure the actual reviews are gone? We sadly have the same issue. When you navigate to reviews it sasy: 5/5 based on the opinion of 108 people. I have no idea wtf happened, but my Facebook page just gone! I have messaged Facebook about 3 days ago and heard nothing. Luckily, it comes with not charging you anything, so if you have a controversial boost the likes, views, shares, and comments you get out of it will not be charged, giving bigger pages something of a loophole to use if they’re feeling dirty. The option has been taken away. Same! Requirements. Anyone know what i can do? Please let me know if you get a solution. You can read all of them but the numbers show 0 out of 5 based on 0 reviews. Is there a setting I’m missing?? No response from Facebook. Absurd, you pay facebook for people to visit or engage with your business and FB simply eliminates the evidence of such interaction. 5 stars down to 4 now 3. Contacted and reported to fb many of times with no response and they are still dropping. I don’t understand how with even more recommendations than I had before I’ve suddenly not got no rating at all as it now says there are insufficient recommendations and 0 recommendations or reviews have been made. Take this opportunity to consider how you’re using your Facebook presence to point people back to destinations that you do own and can control — your website, your blog, and email list. However, for the past week or so, whenever I type the person's name into the search engine and perform a search, their profile no longer is retrieved in the results. Same thing here. I know I’m late to the party here but this has been an issue for me for around 2 weeks now… did you just have to sit and wait until they suddenly reappeared one day? So annoying x. Any tips? A Facebook Page's rating is based on multiple sources. He talked to them about preparation and about the process of becoming a great team. Reported lots of times. The star ⭐️ before 4.3 down to 3.6. Same here, new biz, new fb page, no way to add any review button, even after trying with making it a local business and giving it a physical address. Because not everyone can throw thousands of dollars at the 'How do we market ourselves online?' I had 19 reviews, now only 13. The first thing I do when shopping is check the reviews. System Configuration: Android / SamsungBrowser 7.4. I occassionally check out a friend's Facebook page just to see what's going on. I also lost some reviews, but my problem now is that people cannot summit new reviews, even though the tab is on and the old ones can be read. My review comments are still there (thank god) but rating came down to 0/5 with the message “no recommendation yet”. I’ve just started my business so it’s a new page . As if there is a good time! When I asked a client to write a review she followed the review button and it just posted as a ‘visitor post ‘ that nobody can see not on my reviews , she tried it several times using the review button but still nothing .. then another friend just simply cannot see my review button ! The same thing is happening to me—my review are gone and there is not even a recommendation tab for me to choose from. Strangely, on the page load, I can only see 3 review comments unless i change the sorting order from most helpful to most recent. this problem needs to be sorted. It’s beyond frustrating. Same problem here. This is crazy! Yes I can see my reviews, but no one can add a review. My page has 26 reviews was at 4.8 yesterday now at 3.7 today saying ‘based on the opinion of 3 people’ Facebook emailed me today to say its fixed and its not!!! Please comment below. In the upper left corner, click on “Manage Permissions.”. 🙂, Same here… I had some good ones that I was proud of – GONE, try going from 1450 5 star reviews im now down to 690 .. fucking joke. melmadbarnes - Updated on Dec 20, 2018 at 07:52 AM. They were all detailed testimonials and I’m extremely disappointed to have lost them. Missing reviews too and my rating dropped overnight from 5 to 4.8. There was very limited communication from anyone who could help, and zero communication about when and why it went down and so on. Mistake #6 – Leaving Your Preferred Page Audience Blank. I reported this problem several times to FB without any solution. There’s never a good time for this kind of thing to happen, but in our case the reviews disappeared right as we were ready to start a steady campaign to increase her review profile across the web. You have to manually check each post, and look for comments to mark as “not spam”! Lesser-known Read More >>, Administrative and Business Support Services, Constant Contact’s tool for Facebook advertising, How to Use Facebook Lead Ads to Grow Email Subscribers, Use Social Media Marketing to Grow Your Business, A Mobile-Responsive Website’s Role in Your Marketing Strategy. Log into your Facebook business page account, then click the About link under your Facebook cover photo. The @BOM_au Facebook page has also disappeared as part of the news ban. Hi, sorry I know this is an old post but I’m also experiencing a problem. 🙂. I think that it’s a Facebook decision in order to force us to pay for ads from their network. This is also happening to me right now. Still, there are users who has left the reviews. When I look to add the tab it’s not even found as an option. If someone else created the page, ask them to do the same. I’ve just noticed in the last few days that mine are gone too. Same for me! Ryan Pinkham Last Modified: November 24, 2020. My reviews/recommendations have disappeared as of last Friday and the option to add the Recommendations tab back is not available. Puts had dropped nearly 200 reviews. I am going to go to the national press to try and see if we can get this given more exposure in the hope that Facebook will prioritise a fix. It’s so frustrating. Is this a problem that has reared up again?? Amazing. Just noticed 3 out ifny4 years of reviews are gone !!! I was feeling very confused and frustrated. Facebook has attempted to help Page owners eliminate spam by filtering suspicious comments. To turn on Facebook reviews: Click on the “Settings” button on the Manage Page section. i had 235 then every couple days its gone down – yesterday 160! See this article for more info: https://www.getfivestars.com/blog/a-big-change-to-facebook-reviews-5-stars-now-recommendations/, Recommendations will never work due to irrelevant audience just pressing don’t recommend just to be nasty and vindictive . Who Says You Can’t Do Lead Gen On Facebook Messenger. I too have had all of mine disappear? In Jan , 2021. Hi. I’ve had several people tell me they’ve left me reviews on Facebook and I didn’t get any notifications and I not anyone else can see them but the people that did them can and have screen shot them to me. If you still don’t have activated the Recommendations on your Facebook Page here is how to get Facebook reviews tab: Open your Facebook page and go to ‘Settings’. Really beautiful reviews with 5 star rating. In this post, we’ll dig into why Facebook made this change to their analytics, along with 5 easy ways to boost your Page performance so you can stay right on track: question…. What’s odd is that the problem isn’t consistent across desktop and mobile. This reflects badly on me as a small business and devalues the importance of customer recommendations. She is also a real estate agent and of course reviews are crucial. You can also offer something special in exchange for someone joining your email list from Facebook. So annoyed how do we get it back. I have 15 reviews (my page is showing this number) but can only read 13. Uncheck the box on the Address page to remove ratings. And given Facebook’s ubiquity, that seems to be the platform where we’d find the least resistance to posting a review. John Wooden, the greatest basketball coach ever, never talked to his teams about winning. I have this exact problem today except I counted my reviews it said I have 15 review with my star rating having dropped down from a 4.7 from the weekend to a 4.5 today and when I counted my reviews I still have 22 reviews up, Hi Jackie , mine dropped from 4.9 to 4.7 in 2 weeks . Where have the ratings gone? I’ve lost 5 reviews. Mark. All my reviews have disappeared. I had a fair few 5/5 reviews and a star rating of 5+. I’ve also tried asking for help nothing yet. Very frustrating. Had so many reviews and a 5 star rating…the rating is gone, but the reviews show up on the desktop only (not mobile). This is VERY frustrating….. same problem here on my mobile mechanic page .. my customer showed me her review and it was a great one but it does not show up on either platform and now i am wondering if other customers have written reviews that i can not or have not seen. Its driving me mad. Half of all our reviews missing. Its unfortunate that we need reviews and I hate asking for them, so I certainly dont want to lose the few I do have. there is a trigger or setting that causes it, appears random and between 25 and 30 percent of people) It also seems that Facebook are not prioritising this problem and don’t appreciate how as small business owners we rely heavily on Review and Recommendation to help us run profitable businesses. he has 100 recommendations but where the rating score is it went from over 100 to 45 this morning and ten 41 this afternoon. Do you have more details? This is happening to me right now. For 36 hours, no one could quite figure what had happened to it or why it seemed to vanish into thin air. The two red arrows in this screenshot show the first two places you should look. Same problem. I had over 160 ratings/reviews and about 20 or more recommendations. It’s my livelihood that’s being messed with here . So disappointed! Same thing happening to me in march 2021. seeing your post on the reviews I have a nail business which has been affected by woman doing this . It shows on my page ‘no ratings yet’ but I have 18 recommendations! 4 min read. Get a list of Recommendations on a Page. I will not spend one Penney in promotions or ads until they get their act together. Use your email list to encourage people to connect on your social networks so you stay top of mind and reach their friends through social interactions. We make it easy to find customers on Facebook and Instagram, drive website traffic, and grow your contact list. So frustrating you can’t get any help from Facebook! I discovered, I have the same problem. I was hoping they can be reinstated. Contacting the bots is useless. By default, Facebook reviews are activated when you create a Page. For 36 hours, no one could quite figure what had happened to it or why it seemed to vanish into thin air. This could be a sweepstakes, a coupon, or perhaps a free download or special report. I have 24 recommendations on my Facebook business page. Facebook will show a percentage of your posts to random people. Im fuming!!! When I’d try to visit the dedicated sub-page for Reviews, Facebook would show this “content isn’t available” message:
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